Daxom UK Ltd – Privacy Policy

Last updated: 22 October 2026

This policy explains how Daxom UK Ltd collects and uses personal information when you visit https://www.daxom.co.uk, make an enquiry, place an order or request warranty or technical support.

1. Who we are

Daxom UK Ltd is the controller of personal information described in this policy.

Address: 43 Scarlet Oaks, Camberley, Surrey, GU15 1RD, United Kingdom.
Company number: 12089989
Email: admin@daxom.co.uk
Telephone: 01276 536409

2. Information we collect

Depending on your interaction with us, we collect names, contact details, billing and delivery addresses, order and transaction details, communications, and relevant product, installation and warranty information. Our website may also process technical data such as IP addresses, device and browser information, and cookie identifiers.

3. How we obtain information

We obtain information directly from you through orders, enquiries and warranty requests; from relevant payment and delivery providers; and through website technologies where used.

4. Purposes and lawful bases

  • Contract: processing orders, arranging delivery, payments and contractual warranty services.
  • Legal obligation: tax, accounting and other legally required record-keeping.
  • Legitimate interests: responding to enquiries, maintaining security, providing support and managing appropriate business records, where these interests are not overridden by your rights.
  • Consent: using non-essential cookies or analytics where consent is required.

Where we rely on consent, you can withdraw it at any time without affecting processing previously carried out lawfully.

5. Orders and payments

We accept direct bank transfers and card payments through PayPal. Bank transfers may disclose payer names, references, amounts and relevant transaction information to us and our bank. PayPal processes card payments under its own privacy terms; we receive information needed to confirm and fulfil orders. We do not need customers to send card details to us by email. See PayPal’s privacy information.

6. Deliveries, warranties and communications

We use relevant information to process purchases, arrange shipping, administer warranties and answer customer or technical enquiries. We send emails about orders, payments, deliveries, warranties and enquiries only; we do not send marketing newsletters or promotional email campaigns.

7. Who receives information

When necessary for these purposes, information may be shared with banks, PayPal, couriers, our website and hosting providers, technical and IT suppliers, relevant professional advisers, and public authorities where legally required. These organisations may act as processors or independent controllers depending on the service they provide. We do not sell customer contact details for third-party marketing.

8. Analytics and cookies

We use Google Analytics to understand website usage, such as pages viewed, visits, devices, approximate location and website interactions. Google may process information collected by these technologies. See Google’s Privacy Policy.

Our site uses cookies and similar technologies for essential website and shopping functions, preferences and analytics. A cookie banner is provided for visitor choices. Where consent is required for non-essential analytics or other tracking, those technologies should not be activated until that consent is given. You may manage your choices through available cookie controls and browser settings. The particular cookies set depend on your choices and the site’s configuration.

Information on how you can change cookie preferences should be available through the cookie notice or applicable on-site cookie settings.

9. International processing

Some service providers, including Google and PayPal, may process personal data outside the United Kingdom. Where UK data protection law requires safeguards for transfers, we rely on applicable adequacy arrangements or appropriate contractual and other protections.

10. Retention

We retain personal information only as long as needed for the purposes above and applicable legal obligations. Relevant accounting and transaction records are generally kept for six years, subject to any longer legal requirement. Warranty and support information is kept for the period needed to administer coverage, handle claims and meet legal obligations. Enquiry records are retained according to their nature and continuing business need. We then delete, anonymise or securely dispose of records as appropriate.

11. Your rights

Subject to applicable conditions, you may request access, correction or deletion of your data; restriction of or objection to processing; and data portability. You can also withdraw consent where processing relies on it. Requests are generally free, although a reasonable fee may be permitted in limited circumstances. We normally respond within one month, subject to lawful extensions. Contact admin@daxom.co.uk.

12. Security

We use appropriate organisational and technical measures to protect personal information against unauthorised access, loss and misuse. No online system can be guaranteed entirely secure.

13. Other websites

Our website may link to external services. Their privacy practices are governed by their own policies.

14. Complaints

Please contact us if you have concerns about our handling of personal information. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk.

15. Changes

We may update this policy when our services, data practices or legal requirements change. The most recent version is published on this page.